Refund Policy

Welcome to Zenith Web Agency. We are committed to delivering high-quality website design services and ensuring a professional experience for every client. As each website is custom-designed and developed to meet individual business requirements, our refund policy is outlined below.

By purchasing our services, you agree to the terms of this Refund Policy.

1. Custom Website Services

All websites created by Zenith Web Agency are custom projects tailored specifically to each client. Because of the time, planning, design, and development involved, our services cannot be treated like physical products or pre-made digital downloads.

2. Before Work Begins

If you decide to cancel your project before any work has started, you may request a refund of any payment made, minus any non-refundable third-party expenses already incurred (such as domain registrations, hosting, premium plugins, or other purchased resources).

3. After Work Has Started

Once work has commenced, payments already made are generally non-refundable, as our team has already invested time and resources into your project.

If a project is cancelled during development, Zenith Web Agency may, at its sole discretion, provide a partial refund based on the amount of work completed.

4. Completed Projects

Once the website has been completed, approved by the client, or delivered, no refunds will be issued.

5. Client Delays

Project timelines depend on timely communication and the delivery of required content by the client.

If delays occur because the client does not provide content, approvals, or feedback, the project schedule may be extended. Such delays do not qualify for a refund.

6. Third-Party Products & Services

The following items are non-refundable:

• Domain name registrations

• Website hosting services

• Premium themes

• Premium plugins

• Stock images

• Third-party software licenses

• Any third-party services purchased specifically for your project

These services are provided by external providers and are subject to their own refund policies.

7. Website Launch

The website will be published or transferred only after the remaining project balance has been paid in full.

Failure to complete the agreed payment may result in the project being placed on hold until payment is received.

8. Exceptional Circumstances

We value long-term relationships with our clients. If an issue arises during your project, we encourage you to contact us immediately. We will make every reasonable effort to resolve concerns through revisions, communication, or other appropriate solutions before considering any refund.

9. Changes to This Policy

Zenith Web Agency reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Zenith Web Agency

📍 Dammam, Eastern Province, Saudi Arabia

🌐 Website: www.zenithwebagency.com

📧 Email: info.zenithwebagency.com

📱 WhatsApp: +966 XX XXX XXXX

Final Note

By purchasing services from Zenith Web Agency, you acknowledge that you have read, understood, and agree to this Refund Policy.